Terms and conditions | Atman Italia

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DEFINITIONS

Atman

is a registered trademark with which the company Battito Italiano Srl promotes its products to the public.

The terms contained in these general conditions do not deprive the purchaser, in the case of a consumer, of the rights granted to him/her by the laws in force and applicable, including the rights and actions referred to in Italian Legislative Decree no. 206 of 6 September 2005. Battito Italiano Srl, Strada delle Spesse 38, 31018-Gaiarine (TV) – ITALY carries out its online sales activity using its website, which is accessible at https://www.atmanitalia.it, and declares that it wants to be contacted at the following email address: info@atmanitalia.it The CUSTOMER is the party indicated in the order, with whom the contract is concluded in accordance with the provisions of these general conditions of sale.
Any User who completes the registration proposed by Battito Italiano Srl on its website, in order to reach certain areas of the website with regulated access, is also considered a Customer.
From now on, when reference is made to Atman Italia, it is obvious that Battito Italiano Srl is implied.

INTRODUCTION

These general online sales conditions govern the contract for the sale of the products o[ered by Atman Italia, and are published on this website to be read by the Customer before making a purchase and accepted together with the submission of the order. Any Customer who intends to proceed with the purchase of the products must express this desire through a request made directly on the Site where, following the procedures indicated, he/she will submit his/her purchase order and make the related payment. Submission of the order means that the Customer has accepted and accepts these conditions of sale.

1) SHIPPED IN XX days refers to the maximum number of days expected and necessary for the departure of the product from our factory and not the actual delivery date, which varies depending on the destination and the type of product ordered. The delivery can take place within 24–48 hours (shipments and deliveries in Italian territory to locations that are easy to get to) and up to 5/6 working days for destinations that are complicated to get to and that are entrusted to non-express couriers, but who are recommended for the transport of particularly delicate/fragile items. Logistical or health problems can sometimes create further delays. The home delivery and assembly option (valid only in Italy) takes about 6–10 working days more than the standard delivery to the ground floor to be processed.

2) If the delivery of the goods is planned in a disadvantaged area, or locations with restrictions and limitations on access, areas with exclusive pedestrian access, narrow, steep or impassable streets and roads, and is not feasible by the bulky vehicles normally used by couriers for unloading goods, the Customer is required to notify Atman Italia within 24 hours of the execution of the order. In the absence of such a notification, the courier will be unable to deliver the goods and Atman Italia will be forced to arrange for the return of the order to the relevant warehouse. In this case, the collection or a second shipment of the goods according to any new provisions shall be borne by the Customer, at his/her own expense.

3) Atman Italia is not responsible in any way for delays in delivery or damage to goods due to the misconduct of the assemblers and carriers. By accepting the conditions of sale, the Customer undertakes to comply with the above and not to issue negative reviews that conflict with what was accepted before executing the order.

PAYMENT METHODS

Buying on Atmanitalia.it is easy and absolutely safe.
All prices entered on the site are already inclusive of VAT and road transport.

Paypal

Payment with PayPal involves the use of your Paypal account, either debiting the current account directly, or by credit card associated with the account, in the manner provided by the Company.
In the event of a failed payment, the order will be cancelled automatically after 24 hours.

Once you have chosen payment through PayPal, you can select the payment solution in 3 instalments, spread over 2 months, without interest on the dedicated portal (subject to approval by PayPal).

✔ 3 rate senza interessi e costi di gestione
✔ Request analysed in real time with a response within a few seconds
✔ Benefits from the PayPal purchase protection programme

Credit card

Credit cards with Mastercard, Visa and PostePay circuits are accepted.
Payment by credit card guarantees maximum reliability, confidentiality and security of transactions thanks to SSL (Secure Socket Layer) technology.
If you are asked for the Smart 3D-Secure (security code to be entered, linked to the security of payment by credit card) and you do not have it to hand, try contacting your bank’s customer service to activate it.
If you enter the 3D secure but the words “payment failed” or “payment invalid” appear, try to contact your bank to ensure that everything is correct. If it is, do not reattempt the purchase, but rather contact our customer service for further checks. In the event of a failed payment, the order will be cancelled automatically after 24 hours.

Advance Bank Transfer

Payment by advance bank transfer means that the order is paid only upon actual receipt of the amount according to the timing indicated in the configurator according to your choice.

The bank details for making the payment are communicated in the order confirmation email, at the end of the purchase procedure, and are as follows:

IBAN: IT 16 O 03069 64794 100000006646
BANCA INTESA SAN PAOLO SPA – Fil. Maron di Brugnera (PN)
In the name of: Battito Italiano S.r.l. – Strada delle Spesse 38 – 31018 Gaiarine (TV) VAT number IT04827100266
Reason for bank transfer write: Payment Order No. ———–
BIC/SWIFT: BCITITMM

The transfer will be considered valid if credited within 3 working days of placing the order (otherwise the order will be cancelled automatically and will be reported to you, and you will have to resubmit the order).

DELIVERY AND ASSEMBLY

ATMAN ITALIA provides for the delivery of the products on the website to all EU countries and to Switzerland.

On average, Atman Italia ships within 7 calendar days from the time of payment received, and our selected courier DACHSER & FERCAM delivers in between 2 and 5 working days for Italy and 10 days for the rest of Europe and Switzerland, depending on the place of delivery, logistical di[iculties and the occurrence of public holidays. The shipping times indicated are an ESTIMATE, made based on the history of previous shipments; therefore, they may su[er advances or delays for reasons not directly attributable to Atman Italia.

The LATEST DEPARTURE DATE from our production facility is the date indicated below the price during the product configuration phases, based on your choice. If we receive large orders that are all for products in the same colour and size, delivery times may be extended, but they are always indicated before the order during configuration. If you have ordered multiple products, for the date of departure from our factory, consider that of the product with the longest shipping times.

DELIVERY is always by road, and our selected courier DACHSER & FERCAM, number one partner in Italy for the transport of furniture and fragile products, will contact you on the day(s) before delivery to agree a suitable time with you and notify you of their arrival on the telephone number you will provide during the order phase.

DELIVERY TO THE GROUND FLOOR AND ASSEMBLY Call us or send us an email for a personalised quote based on the logistical di[iculties of your geographical area. This paid service is not o[ered in some cases and in Italian geographical areas. If you reside outside of Italy, this service is never available. Check the assembly instructions video, and you will see that our FAST assembly is simpler than you think: thanks to our patent, we are the only ones that do not require complicated adjustments to mechanisms and bases.

Terms and conditions of delivery to the ground floor and delivery to the ground floor with installation
– @Home Delivery Solutions is a service o[ering delivery to the ground floor and installation, provided and managed directly by Fercam S.p.A., which guarantees the performance of the operations envisaged in full compliance with current regulations. Atman Italia is therefore not directly responsible for any damage caused to persons or property by the operators of Fercam @Home Delivery Solutions during and after the performance of the service purchased.
– Any customer who decides to avail of and purchase the delivery to the ground floor or delivery with installation service, as it is a service carried out by third parties (@Home Delivery Solutions), therefore exempts and relieves Atman Italia from any civil and criminal liability, including objective liability, for any damage to property or accidents involving people that may occur during or as a result of carrying out the operations provided for by the service.
– Any anomalies must be reported in the document that the operator will have signed at the end of the work; the company @Home Delivery Solutions will take care to complete any unfinished work or open the reimbursement procedure for any accidental damage.

IF YOU WANT TO COLLECT YOUR PRODUCT IN PERSON On Saturday morning BY APPOINTMENT ONLY, we will provide you with a space where you can check and verify (if you wish) your product and the tools to close it again correctly. You can load it up and leave with all the necessary documents. In this case, if there is damage during transport due to an unsuitable vehicle, Atman Italia will not be able to respond, since the transport is carried out by the Customer.

SHIPMENT OF GOODS

When the goods are shipped, you will receive a notification email containing the shipping tracking number, invoice, order summary and photo of your shipped package for its correct verification at the time of unloading.

Any inability to receive the goods, changes to the place of delivery or periods of absence must be IMMEDIATELY communicated to Customer Service so that the courier can be informed and the delivery can be rescheduled. In the absence of such communications, it is expected that any storage costs will be charged to the customer (in the case of “important” information, we recommend contacting customer service, specifying the order number).

Goods IN STORAGE at the courier’s warehouse due to the impossibility of delivery remain available to the customer for a maximum of 5 working days. After this period, the order will be cancelled. In this case, the items ordered will be returned to the sender and the order will be partially refunded to the customer: the shipping and storage costs accrued will be deducted from the refunded amount.

WHAT TO DO UPON DELIVERY (the goods travel 100% insured)

At the time of delivery of the goods, it is essential not to void the insurance:

  • Check that the number of packages delivered and the external appearance correspond to what is indicated in the order receipt sent by email when confirming shipment.
  • Do not throw away the packaging before checking the condition of the product. If the product is damaged or non-compliant and the packages have been thrown away, replacement will NOT be possible.
  • Check that the packaging is intact and has not been altered or tampered with, even the tapes that tie the packages to the pallet and the metal clamps that close the boxes.
  • For the correct verification of the packaging, in the email that we will send you together with the order confirmation and tracking, we will send you 4 photographic shots of the package that relates to YOUR SHIPMENT so that you can verify that everything arrives exactly as it was shipped.
  • In the event of tampering, breakage, cuts, marks or wet packaging, the Customer must accept the goods “SUBJECT TO INSPECTION”, DESCRIBING THE DAMAGE IN DETAIL ON THE COURIER’S DELIVERY RECEIPT. Example: “Subject to inspection due to dented cardboard on top of package, broken pallet, open boxes, etc.”.
    The description of the damage is fundamental since general reserves are not su[icient to open the claim for damage against the courier, making it impossible to be reimbursed or for the product to be replaced, all of which must be supported by the photographic shots that you will send us after the verification phase.
    Subsequently check the product: it must correspond to what was ordered, it must be intact and free of any anomalies or defects; if problems are found, these must be communicated WITHIN 48 hours of receipt by sending an email with attached photos that clearly illustrate the problem to the address info@atmanitalia.it. We do not accept complaints regarding damage, anomalies, defects and non-compliance with the order after 48 hours from delivery.
    In the event of damage, the product must not be used or installed; it is also necessary to retain the original packaging, which will be used to return the product to be replaced. The Customer will be responsible for re-packing the product itself, preparing it for collection.
    The collection of goods will be carried out exclusively on the ground floor, outside the house. Collection inside the home or upstairs is not possible.
    If the product has been tampered with, installed or used, the right to replacement lapses.
    Disputes for other reasons must be sent exclusively within 8 calendar days of receipt of the goods: after this period, our company no longer accepts any claim.

We thank you for your kind understanding!

RIGHT OF WITHDRAWAL

Pursuant to art. 52 of the Consumer Code, Italian Legislative Decree no. 21/2014 and EEC Directive 2011/83, if the Customer is a consumer, that is, a natural person who purchases the goods for purposes unrelated to any business, professional or working activity, or does not make the purchase by indicating a VAT number in the order form, they have the right to withdraw from the contract within 14 days for any reason, without the need to provide explanations and without any penalty, with consequent reimbursement of the purchase price.
If the consumer customer is not satisfied with the goods purchased on the website atmanitalia.it, they can return the products and obtain a refund of the amount paid in advance, excluding shipping costs.

– How to communicate the wish to exercise the right of withdrawal
To exercise this right, you must communicate the request to Atman Italia by sending an email to info@atmanitalia.it or registered letter to Battito Italiano Srl.
The communication must indicate:
– the Customer’s wish to exercise the right of withdrawal;
– the order number;
– the goods for which they wish to exercise the right of withdrawal.
The Customer must wait for the authorisation for the return by Atman Italia; once received, he/she shall return it within 8 days at his/her own expense.

– Customer’s responsibilities during the withdrawal phase
Atman Italia is not responsible for any damage to the returned products caused by the carrier due to damage, theft or loss.
The responsibility during the return phase is entirely borne by the Customer.
The products must be returned:
– in the original packaging;
– perfectly packaged, intact and not used.
If even one of these conditions is not complied with, the right of withdrawal expires and the amount of the goods purchased cannot be refunded.

– Inspection phase and acceptance or rejection of the withdrawal
Once the products have been returned and checked by Atman Italia, if all the above requirements are met, the refund of the products purchased will be made within a maximum of 14 days, with the exception of the months of August and December due to closure of the factory due to holidays and public holidays.
The inspection by the specialised warehouse personnel will consist of the following operations:
– verification of the integrity of the packaging;
– verification of the integrity of the product itself.
In the presence of anomalies, Atman Italia may reserve the right to refuse the acceptance of the withdrawal in the second case, as products that are not intact or that have been used (including in contradiction of anything that was previously declared by the Customer) cannot be approved by our verification process.

WARRANTY

All our items are new and manufactured in Italy, authentic, and delivered with original packaging.

They are certified and/or approved for the Italian market in accordance with the legislation in force on the date of placing on the market; it is the responsibility of the Consumer to verify the compatibility of the product in accordance with their national legislation. Pursuant to Italian Legislative Decree 206/2005, the “Consumer Code,” all products for sale on this site are covered by the 24-month legal warranty.
In the event of a lack of conformity, the consumer has the right to restore, at no cost, the conformity of the goods by replacing the non-conforming component.

Times and methods of exercising the legal warranty

The Customer shall:
1. Send a written communication to the address info@atmanitalia.it, indicating the defect of the product and one or more illustrative photos of the problem;
2. Wait for the return authorisation with the case ID that will be communicated by Atman Italia;
3. Prepare the product for shipment by carefully packing it and enclosing each accessory, the instruction manual and everything originally contained in the product packaging;
4. Indicate on the packaging the Return Authorisation Number assigned by us, which we will send you. The carrier will contact the Customer to arrange the collection of the product; the unavailability of the Customer by telephone will delay the collection of the product.
In the absence of the original packaging and all the components of the Atman Italia product, no intervention will be required and the legal warranty will be considered lapsed.

Applicable law and jurisdiction

The sales contract between the Customer and Battito Italiano Srl is governed by Italian law, excluding the operation of conflict rules. For civil disputes concerning the sales contracts between the Customer and Battito Italiano Srl concluded through the Site, if the Customer is a consumer, the territorial jurisdiction inevitably lies with the court of the Customer’s place of residence or domicile, where located in Italy. In all other cases, the territorial jurisdiction rests exclusively with the Court of Treviso.

FURNITURE BONUSES: 50% DEDUCTION

HOW DOES IT WORK AND WHO IS ENTITLED TO IT?

The so-called “Furniture Bonus” has also been confirmed for 2024.
In particular, the personal income tax deduction of 50% on maximum expenditure of €5,000 can be used by any parties who will incur, before 31 December 2024, expenses for the purchase of furniture and/or large household appliances, aimed at the furnishing of a property that is subject to building heritage recovery interventions starting from 1/1/2023.
The deduction will be distributed to those entitled in 10 annual instalments of equal amounts. To take advantage of the benefit, it is necessary that the start date of work is earlier than that on which the expenses for the purchase of furniture and large household appliances are incurred. The date of commencement of work can be proven by any administrative authorisations or communications required by the building regulations, from the prior communication to the local health authority (indicating the date of commencement of work). The amount of the expenses incurred for the purchase of furniture and large household appliances can also include the transport and assembly costs of the purchased goods, provided that the expenses themselves have been incurred with the payment methods required to take advantage of the deduction (bank transfer, credit or debit cards).
To avail of the deduction, payments must be made by bank transfer, debit or credit card (in order to track the transaction), and there must also be correspondence between the total paid and the amount of the relative invoice. IT IS NOT permitted to pay by bank cheques, cash or other means of payment.

WHAT DOCUMENTS DO YOU NEED?

  • Proof of payment: the transfer receipt, the transaction receipt (for payments by credit or debit card), or the documentation demonstrating the amount debited from the holder’s current account;
  • The invoices for the purchase of the goods, indicating the nature, quality and quantity of the goods and services purchased.

I AM ENTITLED TO THE FURNITURE BONUSES, WHAT DO I DO?

At the time of purchase, during the user registration step, you must indicate the billing information and the Tax Code. If the billing or tax code information is NOT entered immediately, it is NOT possible to modify the invoice once it has been issued.
Attention: there must be correspondence between the user’s data (the data of the person to whom the invoice is issued) and the data of the holder of the account from which the payment is made (current or card account).
If you want to pay by bank transfer, it is necessary to indicate the Order Number (number indicated in the order summary email) as the reason for the transfer.
In this case, the process is as follows: place the order on the site, choose payment by advance bank transfer.
We wait for the credited amount to reach our current account (this usually takes 2/3 days) and then we ship the items (by the date indicated in the order summary). On the working day following the receipt of the transfer, you will receive the tax invoice by email.
It is NO longer necessary to make a “talking transfer”, as indicated by the Italian Revenue Agency (Agenzia delle Entrate) itself (a normal transfer is sufficient).
If you want to pay by credit card or Paypal, proceed with the order and make the payment immediately; the invoice will be sent after receiving the payment (within 2 working days). The items will be shipped according to the date indicated during the order phase.

!! PLEASE NOTE!! 

The invoice you will receive will not have ANY indication (the wording “Furniture Bonus” in the invoice is only a piece of advice, NOT an obligation provided for by law).
For the Furniture Bonus, it is NO longer necessary to make a talking transfer, as indicated by the Italian Revenue Agency (Agenzia delle Entrate) itself: “If the payment is arranged by transfer, it is not necessary to use the one (subject to withholding tax) specifically prepared by banks and Poste S.p.a. for building renovation expenses.” (page 6 of the Italian Revenue Agency (Agenzia delle Entrate) guide).

Do you have any further questions?
No problem: contact our Customer Service!